We are seeking a skilled and innovative Digital Transformation Expert to lead and support digital transformation initiatives over a one-year engagement. The ideal candidate will bring extensive experience in aligning digital strategies with business objectives, implementing IT governance and ITSM processes, and delivering measurable results in technology-driven projects.

Key Responsibilities

• Digital Transformation Initiatives:

  • Design, implement, and oversee digital transformation strategies that align with the organization's business goals and objectives.
  • Evaluate current digital capabilities and identify opportunities for transformation and innovation.

• IT Governance and ITSM Processes:

  • Establish and implement IT governance frameworks to ensure alignment with strategic goals.
  • Oversee ITSM processes, including ITIL implementation and the use of ITSM tools to improve service management.

• Policy Development and Compliance:

  • Develop, implement, and monitor IT policies and procedures to ensure compliance with industry standards and regulations.
  • Provide guidance on policy updates and process improvements.

• Project Management:

  • Manage digital transformation projects using PMP or PRINCE2 methodologies.
  • Coordinate cross-functional teams to deliver projects on time, within scope, and within budget.

• Business Continuity and Disaster Recovery:

  • Develop and maintain IT Business Continuity and Disaster Recovery plans.
  • Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.

• Information Security and Risk Management:

  • Assess and mitigate risks related to information security and ensure alignment with best practices and standards.
  • Collaborate with stakeholders to design and implement effective security measures.

• Service Reporting and Performance Management:

  • Develop KPIs and service performance metrics to monitor and evaluate IT services.
  • Manage SLA and OLA agreements, ensuring alignment with service delivery goals.

• Budget Management:

  • Manage IT budgets, including CAPEX and OPEX, to optimize resources and achieve cost-efficiency.
  • Provide regular budget reports and recommendations for financial planning.

Key Qualifications and Skills

• Experience:

  • 5-7+ years of experience in digital transformation, innovation, management consulting, or related fields.
  • Hands-on experience in implementing digital transformation initiatives and ITSM processes.
  • Proven track record of developing and executing IT governance frameworks, policies, and strategies.

• Technical Expertise:

  • Strong knowledge of ITSM tools, ITIL implementation, and best practices in service management.
  • Experience in IT business continuity, disaster recovery planning, and risk management.
  • Familiarity with service reporting, KPI development, and SLA/OLA management.

• Certifications:

  • PMP or PRINCE2 certified (or equivalent project management certifications).
  • ITIL certification is highly desirable.

• Skills:

  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, collaboration, and stakeholder engagement abilities.
  • Budget management experience, including CAPEX and OPEX planning.

Note: This is a one-year engagement role with the possibility of extension based on project needs and performance.